Terms & conditions

Hospitality On The Beach is organised and operated by Hospitality D&B Events Ltd (“the Organiser”), part of the Undivide group.

References to “we”, “us” and “our” mean the Organiser.

The Festival takes place at The Garden Resort, Tisno, Croatia, and may include additional programming at Barbarella's and separately ticketed boat parties.

For booking enquiries, contact: info@hospitalityonthebeach.com.

• Festival: Hospitality On The Beach and its advertised event programming.
• Ticket: A valid ticket or booking confirmation granting admission to the relevant event.
• Ticket Holder: The individual named on or holding a valid ticket.
• Organiser: Hospitality D&B Events Ltd.
• Venue: The Garden Resort and any other advertised Festival venue.

Tickets may be purchased through Vivenu and authorised third-party ticketing platforms, including Skiddle and Resident Advisor.

Your booking is subject to these Terms & Conditions and any additional terms imposed by the relevant ticketing platform.

You are responsible for ensuring that your booking details are accurate and that you purchase the correct ticket type.

Tickets are valid only for the person and event specified, subject to any permitted transfer or resale arrangements. We reserve the right to refuse entry where a ticket is invalid, duplicated, cancelled, obtained fraudulently or used in breach of these terms.

Tickets must not be resold commercially or used for promotional or commercial purposes without our written permission.

Where payment plans are offered, the instalment amounts and payment dates will be displayed during the booking process.

You are responsible for ensuring that payments are made on time. Failure to make an instalment may result in reminders, suspension or cancellation of your booking in accordance with the ticketing provider's terms and applicable law.

If you can no longer attend the Festival, you may request cancellation of your payment plan by contacting info@hospitalityonthebeach.com.

Once cancellation has been confirmed in writing, any remaining instalments will be cancelled and no further payments will be collected.

Payments already made towards your booking are non-refundable and will be retained in accordance with the Festival's refund policy, except where a refund is required by applicable law or otherwise agreed by the Organiser.

Cancelling a payment plan does not automatically entitle you to a refund of previous instalments. This does not affect any statutory rights you may have.

All ticket purchases are subject to the applicable refund policy.

Tickets are generally non-refundable and non-transferable except where permitted by the Organiser, the ticketing platform or applicable law.

If you are unable to attend due to illness, personal circumstances, travel disruption or any other reason, you will not ordinarily be entitled to a refund.

If the Festival is cancelled, we will communicate the available arrangements to ticket holders. Where a refund is legally due, it will be provided in accordance with applicable law.

If the Festival is rescheduled or materially changed, we will communicate the relevant arrangements and any rights available to ticket holders.

The Organiser reserves the right to make reasonable changes to the Festival, including changes to the lineup, timetable, venues, facilities and programme. Artist cancellations or timetable changes do not automatically entitle ticket holders to a refund where the Festival continues substantially as advertised, subject to applicable consumer rights.

Nothing in these terms limits any rights you may have under applicable consumer law.

Admission is subject to presentation of a valid ticket and any required identification.

Tickets may need to be exchanged for a Festival wristband on arrival. Wristbands must be worn as instructed and must not be removed, tampered with, transferred or duplicated.

Lost, damaged or tampered wristbands may not be replaced, and admission may be refused.

The Organiser reserves the right to refuse admission or remove anyone from the Festival where reasonably necessary for safety, security or compliance with these terms.

Hospitality On The Beach is an 18+ event.

Valid photographic identification may be required to verify your age. Failure to provide acceptable identification may result in refused entry without a refund, subject to applicable law.

All attendees must follow venue rules, event signage and reasonable instructions from Festival staff, security and venue personnel.

Prohibited items may include:

• Illegal drugs and controlled substances.
• Weapons or items that could be used as weapons.
• Glass containers and other dangerous objects.
• Items intended for unauthorised commercial activity.
• Any item reasonably considered a safety or security risk.

The Organiser and venue operators reserve the right to search attendees and belongings where permitted by law and venue procedures.

Prohibited items may be confiscated or refused entry.

All attendees are expected to behave respectfully towards other guests, artists, staff and local residents.

Violence, harassment, discrimination, threatening behaviour, theft, illegal activity or behaviour that puts others at risk will not be tolerated.

The Organiser may refuse admission or remove anyone whose conduct is considered unsafe, unlawful or seriously disruptive.

Where a person is removed for breaching these terms, they will not ordinarily be entitled to a refund, subject to applicable law.

Boat parties may be separately ticketed and subject to additional terms and conditions.

Attendance is subject to the instructions of the boat operator, captain and crew, who have final authority over the safe operation of the vessel.

Boat parties may be delayed, changed, relocated or cancelled due to weather, sea conditions, maritime regulations, safety concerns or other circumstances beyond the Organiser's reasonable control.

Attendees must follow all safety instructions and comply with applicable maritime laws and regulations.

Where a boat party is cancelled or materially changed, the Organiser will communicate the arrangements and any applicable refund rights.

Additional events, including programming at Barbarella's, may be separately ticketed and subject to the relevant venue's admission policies and terms.

A Festival ticket does not automatically guarantee admission to separately ticketed events.

Attendees must comply with the relevant venue's rules and instructions.

Hospitality On The Beach sells Festival tickets only. Flights, travel arrangements and accommodation are not included in Festival tickets or arranged by the Organiser.

Accommodation at The Garden Resort is booked directly with the resort and separately from the Festival ticket.

Any accommodation, travel or transport arrangements made with third-party providers are subject to those providers' own terms and conditions.

The Organiser is not responsible for services independently provided by third parties.

Photography, filming and audio recording may take place at the Festival for promotional, editorial, social media, archival and operational purposes.

By attending, you acknowledge that you may appear incidentally in crowd footage, general event photography or recordings.

Where identifiable individuals are featured more prominently, we will handle the use of that material in accordance with applicable privacy and data protection requirements.

Attendees must not record or commercially exploit performances or other Festival content without the relevant permissions.

Further information is available in our Privacy & Cookies Policy.

Attendees are responsible for taking reasonable care of their own health and safety and that of others.

You must follow safety instructions, venue procedures and directions from Festival staff, security and emergency personnel.

If you require accessibility assistance or have specific access requirements, please contact us before the Festival so we can discuss available arrangements.

We will make reasonable efforts to accommodate accessibility requirements in accordance with applicable law and the facilities available.

Attendees are responsible for their own personal belongings.

The Organiser is not responsible for loss, theft or damage to personal property except where liability cannot legally be excluded or where caused by our negligence or other actionable conduct.

Any third-party services used during the Festival, including accommodation, transport, food and drink or other independent services, may be subject to separate terms and conditions.

Personal information collected in connection with ticket purchases, bookings, marketing and Festival attendance will be handled in accordance with our Privacy & Cookies Policy.

Our policy explains what information we collect, how we use it, who we share it with and how you can exercise your data protection rights.

The policy is available through the Hospitality On The Beach website.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to the above, the Organiser will not be responsible for loss or damage arising from circumstances beyond its reasonable control, or from services independently provided by third parties.

The Organiser will take reasonable care in organising and delivering the Festival. Nothing in these terms removes your statutory consumer rights.

The Organiser will not be liable for failure or delay in performing its obligations where this results from circumstances beyond its reasonable control.

These may include extreme weather, natural disasters, public health emergencies, government restrictions, civil unrest, transport disruption, industrial action, venue closure, security threats or other events that make the Festival unsafe or impractical to deliver.

Where such circumstances affect the Festival, we will communicate any changes or cancellation arrangements to ticket holders and comply with applicable legal obligations.

These Terms & Conditions are governed by the laws of England and Wales.

However, nothing in these terms excludes or limits mandatory consumer protections that may apply under the laws of Croatia, the United Kingdom or another relevant jurisdiction.

As the Festival takes place in Croatia, attendees must comply with applicable Croatian laws and regulations, including those relating to public safety, security, alcohol, controlled substances, maritime activities and venue operations.

Any choice of English law does not remove mandatory legal protections that apply to consumers under relevant law. Nothing in these terms prevents a consumer from bringing proceedings in another jurisdiction where legally entitled to do so.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These Terms & Conditions, together with any applicable event-specific terms and ticketing conditions, form the agreement between you and the Organiser in relation to the Festival.

For questions about these Terms & Conditions, bookings or the Festival, contact:

Hospitality On The Beach

Email: info@hospitalityonthebeach.com

For privacy enquiries, please refer to our Privacy & Cookies Policy or contact info@undivide.co.uk.